Reference

Understand the Terms Before You Start

These terms govern every action you take on allexchbet — from opening your account and depositing via UPI or Paytm, to placing wagers and requesting withdrawals.

Account eligibility by local lawUPI & Paytm deposit rulesWithdrawal verification stepsDispute resolution processAccount suspension policy
Explore the lobby Read FAQ
allexchbet Understand the Terms Before You Start
REACH OUR POLICY TEAM

Contact Us About These Terms

Have a question about a specific clause, your account status, or how a rule applies to a transaction you made via Paytm or PhonePe?

Live Chat Start a chat session directly from your account dashboard. Our agents can pull up your transaction record and walk you through the relevant clause in real time, any hour of the day.
Email Support Write to our policy support address for formal queries. We acknowledge emails within four hours and provide a full written response within one business day, which you can reference in any dispute.
Help Centre The Help Centre holds plain-language summaries of each major policy section. Search by topic — account suspension, withdrawal holds, payment disputes — and find the clause that applies to your situation.
HOW WE HANDLE YOUR ACCOUNT

Explore How We Protect Your Rights

Behind every clause in these terms sits a concrete process — data retention schedules, account-security protocols, and clearly mapped escalation paths.

Data Retention

We retain account and transaction records for the period required by applicable law in your region. You may request a summary of the data we hold by contacting our policy team via the email channel; we respond within five business days.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and payment method — UPI or Paytm, for instance. You can manage cookie preferences from your browser settings at any time.

Account Security

Every account is protected by password hashing, two-factor authentication options, and automated login-anomaly detection. If we detect unusual access, your account is flagged and you receive an immediate notification so you can act fast.

Payment Dispute Process

If a UPI or PhonePe deposit is debited but not credited to your wallet, raise a ticket within 72 hours. We cross-reference our payment gateway logs against your bank reference number and resolve confirmed discrepancies within three business days.

Account Changes

To update registered details such as your linked mobile number or withdrawal UPI handle, submit a verified request through account settings. Changes take effect after a 24-hour security hold to prevent unauthorised modifications.

Policy Contact

For formal written requests related to these terms — data access, account closure, or clause clarification — email our compliance desk. We log every formal request and send a written acknowledgement within one business day.

Open the FAQs on Our Terms

These answers cover the clauses our account holders ask about most. If your question is not listed here, our live chat team can locate the exact clause and explain how it applies to your account.

These terms apply to every person who creates an account on allexchbet. Access is available only where local law in your region permits it. By registering, you confirm you have checked your local legal position before using the platform.

Yes. We may update these terms at any time. A notice will appear in your account dashboard before the changes take effect. If you continue using your account after the update date, that counts as acceptance of the revised terms.

We retain account and transaction data for the period your local law requires after closure. You may request a copy of that data by emailing our compliance desk. Retained data is not shared with third parties outside legal obligations.

Raise a support ticket within 72 hours and include your UPI reference number. We match it against payment gateway logs and resolve confirmed discrepancies within three business days, crediting your wallet or confirming the original credit.

Accounts may be suspended for breach of these terms, suspected fraudulent activity, or at the request of regulatory authorities where applicable. We notify you via registered email when a suspension is applied and explain which clause was triggered.

Submit a verified change request through account settings. A 24-hour security hold is applied to prevent unauthorised modifications. After the hold clears, your updated UPI handle or mobile number becomes active for future transactions.

The governing law is determined by the jurisdiction applicable to your account at registration. Where local law in your region applies additional or overriding rules, those rules take precedence to the extent required by law.

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